Refund policy

Returns & Refunds

You have 30 days from delivery to request a return. Items must be unused, in their original condition and packaging.

How to start a return: Write to us through our contact page with your order number and the item you'd like to return. We'll reply with the return address and instructions. Please don't send items back before we confirm, as returns sent to the wrong address can't be refunded.

Return shipping: Return shipping is paid by the customer, except when the item arrived damaged, defective or wrong.

Damaged, defective or wrong item? Send us a photo within 7 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer, and you won't need to send the item back.

Refunds: Once your return is received and checked, we'll refund your original payment method. Your bank may take 5–10 business days to show it. Original shipping costs are refunded only for damaged, defective or wrong items.

Exchanges: Need a different size for your familiar? Start a return for the original item and place a new order for the size you need.